Manzana 49, Final de Calle 6, con Avenida 6 (detrás del puente de France Field, frente a la bodega de Milan, antigua bodega de Giskar) France Field, Zona Libre de Colón.

Returns and Refunds

Last update, May 1, 2023.

Your satisfaction is the most important thing to us. Our intention is to become your best option.

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our products and services and want customers to be satisfied with them. We will always do our best to take care of customers; our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our clients

To make a return, we request that the item be in the same condition as when you received it.

Your invoice or order number helps us locate your purchase faster. If you don't have the invoice, we should be able to find the purchase in other ways, for which we need to ask you for more information so that we can better assist you with your request.

  • Items can ideally be returned within 30 days of the delivery date in most cases. Products must be returned in the same condition in which they were received.
  • Warranty returns apply when the product has a defect or factory failure.
  • Applies return or change when the customer receives a product that does not correspond to the requested.
  • Applies return or exchange when the customer receives the product incomplete.
  • A return or exchange applies when the customer mistakenly requested an item, for which the exchange will be made if the packaging was not altered or damaged.
  • Does not apply products on promotion and / or discount.
  • Does not apply to products altered or with evidence of use, disassembled, modified or repaired by persons not authorized by Cool Hunter Tires.
  • It does not apply products without their original packaging, altered, damaged, or without a label.

HOW ARE REFUNDS PROCESSED?

All refunds will be credited back to your original form of payment.

If you placed an order with a credit card, we will credit your account within 14 business days. This will appear on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the value of the returned item.

If you placed an order by bank deposit or cash payment, we will be depositing the refunded amount to the account you provide which must match the name on the invoice.

If you have any questions or concerns, you can contact us through the following communication channels:

Manzana 49, Final de Calle 6, con Avenida 6 (detrás del puente de France Field, frente a la bodega de Milan, antigua bodega de Giskar) France Field, Zona Libre de Colón.

Telephone number : +507 6925-3482

EN